Cosmo 1:1 aims to support our teachers as much as possible. Our Teacher Support, Curriculum, and Technical Support teams work to create a smooth workflow for our teachers, so they can focus on what matters most - the students!
Learning Partners
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Assist long-term parents and students
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Answer any parent questions regarding their current membership
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Assist parents to renew their membership
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Help parents with any scheduling issues that come up​​
Educational Consultants
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Contact potential new students that have inquired online
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Collect the student's profile prior to their trial lesson
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Schedule trial lessonsPresent Cosmo 1:1's advantages and features to parents at the end of the trial class
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Represent Cosmo 1:1 to our potential customers
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Answer parent questions about pricing and membership options
Teacher Support
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Answer any teacher questions via the teacher-support@cosmoai.com inbox
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Review class recordings for any SET violations
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Track attendance issues and policies
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Offer coaching sessions for new and tenured teachers
Curriculum Team
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Research curriculum standards from across the US
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Design Cosmo's Personalized Learning Plans
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Create class materials
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Create student assessments
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Assess curriculum effectiveness​​​​​
Technical Support
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Solve in-class tech issues
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Call the student or teacher if they are late to the class
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Answer any tech questions or problems via the in-class Help feature​​​​​​
Meet the Team FAQs
What is the difference between an Educational Consultant and Learning Partner?
The learning partner assists long-term parents and students and can help answer any parent questions regarding their current membership, membership renewal, or scheduling issues. The educational consultant assists with Trial Class inquiry and scheduling. An Educational Consultant's role also includes: collecting the student's profile prior to their trial lesson, presenting Cosmo's advantages and features to parents at the end of the trial class, and answering parent questions about pricing and membership options.
Who do I contact for technical issues during my class?
For any in-class technical issues, please contact our Technical support team via the help function. Outside of class time you can email teacher-support@cosmoai.com
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Who do I contact for any questions regarding my Long Term classes?
Please reach out to teacher-support@cosmoai.com